Terms & Conditions
The terms that apply to every QLI sale: quotes, payment, delivery, warranty, returns and cancellations.
Last updated: October 1, 2026
These Terms and Conditions apply to every sale of products and services by QLI Fitness Equipment USA, together with its parent company and affiliates (“QLI,” “we,” “us”), to any purchaser (“Buyer,” “you”). By placing an order, paying a deposit, or accepting delivery, you accept these terms. These terms override any conflicting terms in your purchase order. Sales by authorized QLI dealers and distributors are governed by that dealer’s or distributor’s agreement with QLI where it conflicts with these terms.
01Quotes and Pricing
Quotes are valid for 30 days from the date issued unless stated otherwise on the quote. Prices exclude freight, liftgate, inside delivery, installation, taxes, duties, customs fees, and brokerage unless specifically listed on the quote. QLI may correct clerical or pricing errors at any time before shipment.
02Orders and Payment
An order is confirmed only when QLI issues a written order confirmation and receives the required payment.
- Orders shipping within the United States require a 100% deposit to begin processing.
- Full container orders shipping from our Vietnam facility require a 50% deposit to begin production. The balance is due before release of the original Bill of Lading.
Unpaid balances accrue interest at 1.5% per month, or the maximum allowed by law if lower, from the due date. QLI may hold shipments on any account with an overdue balance.
03Lead Times and Delays
All processing, production, and transit times are estimates and are not guaranteed. QLI is not liable for delays caused by events outside its reasonable control, including port congestion, carrier delays, customs holds, weather, natural disasters, labor disputes, supply shortages, or government action. A delay does not entitle you to cancel without the restocking fee in Section 9.
04Shipping, Risk of Loss, and Title
Risk of loss passes to you according to the Incoterm stated on the quote. If no Incoterm is stated, risk passes when the carrier takes possession at QLI’s facility. Full container orders ship FOB Vietnam unless otherwise agreed in writing. Title remains with QLI until the order is paid in full. When an order ships in more than one shipment, each shipment is a separate delivery for inspection and claims.
If you delay delivery or pickup more than 14 days after we notify you that your order is ready, QLI may charge storage of $25 per pallet per week. Redelivery, waiting time, and failed delivery charges caused by site access or readiness are your responsibility.
05Inspection upon Delivery
You must inspect every shipment at delivery, before signing the Bill of Lading. Note any visible damage, missing pieces, or incorrect piece counts on the Bill of Lading. Photograph the damage before unpacking. Report all freight damage, including concealed damage found during unpacking, in writing to services@qlifitnessequipment.com within 48 hours of delivery. Keep all packaging until the claim is resolved. If you sign a clean Bill of Lading or report late, your claim may be denied.
06Installation, Use, and Safety
You are responsible for assembly and installation according to QLI’s instruction manuals, unless you purchase installation from QLI. Products specified for anchoring must be leveled and anchored as instructed. Commercial facilities are responsible for user supervision, posted safety signage, and routine maintenance and inspection. Improper installation, misuse, inadequate maintenance, or modification without QLI’s written approval voids the warranty.
07Warranty
Products are covered by the QLI Limited Warranty published at qlifitnessequipment.com/warranty-return. In summary, it covers 10 years on frames and welds, 3 years on moving parts, pulleys, and cables, and 1 year on upholstery, pads, and grips, starting from the invoice date. Year 1 labor is included on equipment registered within 15 days of installation. The Limited Warranty, including its exclusions, controls.
EXCEPT AS STATED IN THE QLI LIMITED WARRANTY, QLI DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
08Custom and Container Orders
Custom colors, finishes, and branding are available on full container orders and are subject to factory approval. Colors and finishes may vary slightly from samples and screen images. Custom, made-to-order, and container orders cannot be cancelled once factory production begins and cannot be returned.
09Cancellations, Returns, and Refused Deliveries
All cancellations and returns require a completed QLI Return Merchandise Authorization (RMA) form and written approval from QLI. Products returned without an approved RMA will be refused.
All approved cancellations and returns of non-defective product are subject to a 20% restocking fee. This includes orders that have not yet shipped. Freight, handling, and related costs are charged in addition to the fee or are the customer’s responsibility. Returned products must be unused, in original condition, and in the original box or crate. You pay return freight unless the return is due to a manufacturer defect covered by warranty.
Shipments refused without QLI’s prior written authorization are subject to the 20% restocking fee plus round-trip freight.
10Discounts and Programs
Program discounts, including the Military and First Responder Program, apply to list equipment prices only. They exclude freight, installation, and services, cannot be combined with other discounts or promotions, and are valid only when confirmed on a written QLI quote.
11QLI Installation Services
Where QLI provides delivery or installation, our liability is limited to correcting defective workmanship or refunding the installation labor charge. QLI is not responsible for floor, wall, ceiling, or site conditions, or for damage that existed before installation.
12Limitation of Liability
QLI is not liable for any indirect, incidental, special, or consequential damages, including lost profits, loss of use, or business interruption. QLI’s total liability for any claim relating to a product or service will not exceed the amount you paid for that product or service.
13Indemnification
You agree to indemnify and hold QLI harmless from claims, injuries, or damages arising from improper installation, misuse, modification, inadequate maintenance, or failure to supervise users of the products.
14Claims Submitted to QLI
Information, photos, and documents you submit with any damage, warranty, or service claim must be true and complete. False or misleading claims may be denied, and you will be responsible for the inspection, repair, shipping, administrative, and legal costs QLI incurs as a result.
15International Orders
For orders shipping outside the United States, you are responsible for import duties, taxes, customs clearance, brokerage, and compliance with the laws of the destination country, unless otherwise agreed in writing.
16Product Changes
QLI may change specifications, materials, or finishes to improve its products without notice, provided the change does not materially reduce function. Images and renderings are for illustration.
17Written Agreements Only
No discount, special term, delivery commitment, or change to these terms is binding unless it is confirmed in writing by email from an authorized QLI representative. Verbal, phone, and chat commitments are not binding.
18Governing Law and Disputes
These terms are governed by the laws of the State of California. The parties will first try to resolve any dispute through good-faith negotiation. If that fails, the dispute will be resolved exclusively in the state or federal courts located in Los Angeles County, California.
19Amendments
QLI may update these terms at any time. The version posted on our website on the date your order is confirmed applies to that order.
20General
If any provision is found unenforceable, the remaining provisions stay in effect. These terms, together with the order confirmation and the QLI Limited Warranty, are the entire agreement for the sale.
Contact: QLI Fitness Equipment | 14524 Garfield Ave, Paramount, CA 90723 USA | (888) 996 8687 | sales@qlifitnessequipment.com | qlifitnessequipment.com
Damage, warranty, and service claims: services@qlifitnessequipment.com | (888) 996 8687 | Monday to Friday, 8 a.m. to 5 p.m. PT