Owner Support

Inspect it.
Then activate
your warranty.

One submission covers both — the delivery and installation inspection, and the registration that puts your coverage on file. Ten minutes, once, and your frame warranty is on record against your serial numbers.

48 HRS
To report freight damage
Photograph damage before unpacking and note it on the carrier’s Bill of Lading.
15 DAYS
To register after install
Miss the window and full coverage is not activated on your serial numbers.
10 YRS
On frames and welds
Plus 3 years on moving parts and 1 year on upholstery, pads and grips.
Before you start: have your order or PO number, the model and serial number of every machine, and the installation date to hand. Serial numbers are on the label at the base of the frame.

    01

    Owner & order

    Who owns the equipment and which shipment this covers.

    Your confirmation and service record go here.

    02

    Equipment

    One row per machine. Model, serial number and quantity are what your coverage is filed against.

    Registering more than five machines? Note the rest under Section 04.

    03

    Freight inspection

    Completed at delivery, before unpacking or assembly.

    Inspection itemOKDamagedN/A

    Crate / packaging intact, no crushing or punctures

    Correct number of crates / boxes received per packing list

    No visible external damage to frame or components

    Item and model number match purchase order

    Attach photos in your reply to the confirmation email.

    04

    Installation inspection

    Completed by the installing technician after assembly, before handoff.

    Inspection itemPassFailN/A

    All hardware and parts accounted for (no substitutions)

    Frame welds and joints — no cracks, stress marks, or misalignment

    Cables, pulleys, and chains move freely with no fraying/binding

    Weight stack / plate loading mechanism operates smoothly

    Adjustable pins, pop-pins, and seat/back adjustments lock securely

    Upholstery, pads, and grips free of tears or defects

    Decals, graphics, and warning labels correctly placed

    Unit leveled and anchored per installation manual (if applicable)

    Full range-of-motion test completed under load