Shipping & Freight

Shipping Policy

How QLI ships commercial-grade fitness equipment across the continental United States — coverage, freight service, and what to expect at delivery.

48
States
Contiguous US shipping coverage
2–5 DAYS
In-stock processing
Before transit time begins
Curbside
Included
Standard on freight delivery

Last updated: October 1, 2026

QLI ships commercial fitness equipment across the contiguous United States. Most strength equipment ships by LTL freight with curbside delivery included. All timeframes below are estimates and are not guaranteed.

01Shipping Coverage

  • All 48 contiguous U.S. states
  • Limited delivery to Alaska and Hawaii, with additional freight charges
  • International orders are handled directly by our sales team. Contact sales@qlifitnessequipment.com.

02Order Processing Time (estimates)

  • In-stock items: 2 to 5 business days
  • Large commercial orders: 5 to 10 business days
  • Custom and OEM orders: quoted individually

Processing time begins after payment is received as required by our Terms and Conditions. It does not include transit time. You will receive tracking information by email once your order ships.

03Shipping Methods (estimates)

  • Small accessories: UPS, FedEx, or USPS ground, 3 to 7 business days
  • Strength equipment and large machines: LTL freight, currently Estes Express Lines, 5 to 10 business days depending on location, curbside delivery included

04Freight Delivery

Standard freight service includes delivery to the curb or loading dock, appointment scheduling by the carrier, and liftgate service when residential delivery is selected. It does not include inside delivery, stairs, assembly or installation, or removal of packaging. White-glove delivery and installation are available by quote and must be arranged before shipment.

05Shipping Costs

Freight is calculated from product weight and dimensions, delivery address type, liftgate requirements, and access limitations. Shipping is quoted by our sales team.

06Commercial vs. Residential Delivery

  • Commercial addresses must have a loading dock or forklift. Freight cost is lower and delivery is faster.
  • Residential addresses require a liftgate and an appointment. Additional freight charges may apply.

You are responsible for clear access at delivery. Redelivery, waiting time, and failed delivery charges caused by site access or readiness are billed to you.

07Inspection upon Delivery

Inspect every shipment at delivery, before signing the Bill of Lading.

  1. Check the crate count against the packing list and look for visible damage.
  2. Note any damage or missing pieces on the Bill of Lading before you sign.
  3. Photograph the damage before unpacking.
  4. Report all freight damage, including concealed damage found during unpacking, to services@qlifitnessequipment.com within 48 hours of delivery.
  5. Keep all packaging until the claim is resolved.

If you sign a clean Bill of Lading or report late, your freight claim may be denied.

08Lost or Delayed Shipments

Email services@qlifitnessequipment.com with your order number and tracking information. We will work directly with the carrier to resolve the issue.

09Split Shipments

Large or multi-item orders may ship in more than one shipment depending on warehouse location and inventory. Each shipment is inspected and claimed separately.

10Refused Deliveries

Shipments refused without QLI’s prior written authorization are subject to a 20% restocking fee plus round-trip freight.

11Storage

If you delay delivery or pickup more than 14 days after we notify you that your order is ready, storage is charged at $25 per pallet per week.

12Installation Services

Professional installation is available in Southern California. See our Delivery and Installation Policy for rates and coverage.

13Contact

All shipments are subject to the QLI Terms and Conditions.