Service & Repairs

Warranty & Repair Request

Something not right with your machine? Tell us what happened — our service team reviews every claim and gets parts or a technician moving from there.

10-YR

Frame Warranty

Full structural coverage

24–48 HRS

Response

Typical time to first reply

FACTORY

Direct Parts

Sourced through ABACO

Notice shipping damage? Report it within 48 hours of delivery — note the damage on the carrier’s Bill of Lading, and the sooner we know, the faster we can help.

Your information

Full Name *

Company / Facility (Optional)

Email *

Phone *

Country *

Shipping Address *

Product details

Product *

Serial Number *

Order / Invoice #

Purchase / Shipment Date *

Issue details

Issue Category *

Where It Occurred

Date Issue Detected

Quantity Affected

Describe the Issue *

Photos & Certification *

Drag files here, or browse. JPG, PNG, MP4 or PDF, up to 6 files.

I hereby certify and represent that all information, statements, photographs, videos, and supporting documents submitted with this warranty or service claim are true, complete, and accurate to the best of my knowledge. I acknowledge that QLI Fitness Equipment will rely upon this information in evaluating my claim. Any false, fraudulent, misleading, or materially incomplete information may result in denial or cancellation of warranty coverage, rejection of this claim, and liability for all inspection, repair, shipping, administrative, legal, and other associated costs incurred by QLI Fitness Equipment.

Warranty & Repair Request

Warranty & Repair Request

Your information

Product details

Issue details

Photos & Certification *

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