1. Collection of Information

We collect personal information necessary to process orders, provide customer support, and improve our services. This may include your name, address, email, phone number, and payment information.

2. Use of Information

Your information is used solely for processing transactions, responding to inquiries, fulfilling warranty services, and improving our products and services. We do not sell or rent your personal information. We share it with service providers where needed to fulfil your order, provide our services, or comply with legal requirements, and with advertising and analytics partners as described in Section 6.

3. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

4. Retention of Data

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Access and Correction

You have the right to access, correct, or delete your personal information held by us. Requests must be submitted in writing to our Customer Support Department.

6. Cookies, Tracking and Advertising Technologies

When you visit our website, we and the service providers listed below use cookies, pixels and similar technologies to understand how the site is used, to measure the performance of our advertising, and to show our advertising to people who have visited the site.

The technologies we use:

  • Google Analytics measures how visitors use the website, such as which pages are viewed and how visitors arrive. We use this to improve the site.
  • Google Ads measures whether our Google advertising leads to enquiries. When you submit an enquiry form, your name, email address and phone number are sent to Google in a scrambled (hashed) form so that Google can match the enquiry to an ad interaction.
  • Meta Pixel (Facebook and Instagram) records visits to our pages and enquiry form submissions. Meta uses this to measure our advertising and to show our ads to people who have visited our website.

These providers may collect information such as your IP address, device and browser type, pages visited and the date and time of your visit, and they process it under their own privacy policies.

Your choices. You can block or delete cookies in your browser settings, although some parts of the website may not work as intended. You can also manage how these providers use your information for advertising:

7. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website or provided along with updated documentation. Customers are encouraged to review the Privacy Policy periodically.

8. Contact Information

For any questions regarding this Privacy Policy or the handling of your personal data, please contact our Customer Support Department.