Returns & Cancellations

Return & Cancellation Request

Need to return or cancel an item? Complete this form and submit. We will reply within 2 business days with your RMA number and next steps.

2 DAYS

Reply time

Business days, with your RMA number

30 DAYS

Return window

From your RMA date

RMA

Required

Nothing is accepted without one

Please do not ship anything until you receive your RMA number. Returns without an approved RMA will be refused.

What do you need?

My order has not shipped yet: I want to cancel an itemMy order has shipped or arrived: I want to return an item

Your order

Your Name or Company *

Sales Order Number * (top right of your sales order)

Phone *

Email *

Tell us what happened and why you need to cancel or return *

Return details Shipped orders only

Your order has not shipped, so you can skip this step.

Items you are returning * (example: 1 x QHP092 Hip Press)

Is the item still in its original packaging? *

Please do not ship anything until you receive your RMA number. Once approved, ship to QLI Fitness Equipment, 14524 Garfield Ave, Paramount, CA 90723 USA, with your RMA number on every box. Returns must arrive within 30 days of your RMA date.

What would you like? Sign and submit

RefundStore credit for a future orderExchange for a different item

Refunds go back to your original payment method. If you paid by ACH, wire, or check, we will call you to confirm your bank details. We never ask for bank details by email or online.

Printed Name *

Signature * (type your full name)

Good to know: Cancelled or returned items may have a cancellation or restocking fee, and returns may have extra charges for damage or missing parts. Any fee is shown on your RMA before you agree. Card processing fees and shipping already paid are not refundable. Refunds are sent after we approve your request, or after we receive and inspect a returned item.

I confirm I am authorized to make this request for this order, the information above is accurate, and I have read the terms above. Typing my name above serves as my signature.